Caravan and Motorhome Club
The Club were looking to replace their previous booking engine and online journey with a new joined up approach that could also deliver enhanced functionality for revenue management and self-service booking.
Asteer led on the mapping of as-is processes, the elicitation of requirements for revenue management, contact centre, marketing and customer documentation, as well as revision of the business case. We created user stories and supporting documents, as well as to-be process models.
Asteer led the discovery phase of the programme for the UK arm of the organisation.
We have created mapping of as-is and to-be processes, elicited the initial business and technical requirements and developed user stories and supporting documents. We have liaised with the chosen supplier to define analysis process and maintain clear tracking of progress. Our experts have facilitated the business sign off of user stories, supporting documents and requirements with the supplier prior to system development.
We worked closely with the business owners to develop and deliver requirements for introducing new inventory and revenue management practices and processes. We have facilitated the procurement of a supplier to develop a revenue management system.
This enabled a near real-time update of demand through sales to maximise both revenue and occupancy by flexing the price.
The overall programme business case was re-evaluated every six months, and we were responsible for reforecasting total costs and benefits to ensure up to date and accurate representation of the impact of change to the programme.
Hyde Housing
Hyde Housing were expanding their service offering to act as a managing agent for new partner organisations. This required new data flows, revised onboarding processes and a more efficient operating model for frontline teams.
Asteer led the analysis and design work required to prepare the organisation for this shift. We created the data ingestion templates and supporting processes, ensuring new client data could be onboarded cleanly and consistently. We reviewed and redesigned the operational onboarding journey to remove waste and improve clarity. We also analysed the Neighbourhood Officer role, delivering targeted recommendations to increase efficiency and effectiveness.
Alongside this, we supported early planning for a major acquisition by contributing to data migration strategy and readiness.
Southwark Council
Southwark Council were facing persistent challenges within their Housing Compliance function, with fragmented processes, unclear ownership, and inconsistent data flows impacting service quality and regulatory assurance.
Asteer were engaged to conduct a deep‑dive review of the end‑to‑end compliance operation. We produced a comprehensive root cause analysis that identified structural, procedural and system‑level issues, and set out a clear, prioritised programme of work to resolve them. Building on this, we documented the business and system requirements for a new compliance solution and redesigned the supporting processes to ensure the future model was robust, scalable and audit‑ready.
This work has provided Southwark with a clear roadmap for transformation and the foundations for a modernised compliance service.